Pending records are created whenever you hit the order page. This is
how the system tracks customers through the ordering process, and is how
you can track abandoned carts and PayPal transactions. Pending transactions with no customer data are instances of abandoned carts. Here's how this happens:
The customer clicks on the buy button -> Nanacast creates a pending
instance of a subscription with no data in it yet, and directs to the
PayPal checkout form.
The customer sees the PayPal checkout form requesting name, email address, etc.
At this point, one of two things happens:
A) The customer completes the form -> The transaction appears in
PayPal, and when PayPal transmits the IPN for the transaction, including
the customer name and email, Nanacast updates the info on the pending
record and changes the pending status to subscribed.
B) The customer does not complete the form -> There is no data to
capture, no transaction has taken place, so no transaction appears in
PayPal, and the pending status remains.
Pending records are automatically purged after 7 days.
You can ignore those records. There has to be a way to allow people to view pending records, so we
can't make them completely hidden in the system.
Just click on "View
Active" instead of "View All" to view those records that are actual
subscribers.
Keywords: Pending records