The following error may appear at the top of the secure checkout page when attempting a transaction with Stripe as the payment method:
Invalid request error. An admin has been notified. Stripe_InvalidRequestError Exception
This error usually occurs in one of the following scenarios:
- When a live/real credit card number is used on the checkout form, but the Manage >> Stripe Account setting in Nanacast is 'Test' mode
- Solution: Use a Stripe test/fake credit card number when attempting Stripe transactions in 'Test' mode.
- When a Stripe test/fake credit card number is used on the checkout form, but the Manage >> Stripe Account setting in Nanacast is 'Live' mode
- Solution: Use a live/real credit card number when attempting Stripe transactions in 'Live' mode
- When a transaction is attempted in 'Live' mode, but the Stripe account has not been activated.
- Solution: Active your Stripe account before attempting Live transactions
- When you have a free trial. Stripe requires a minimum $0.50 for a transaction.
- Solution: Set your trial price to at least $0.50