17 Dec 2017 
Support Center » Knowledgebase » Technical FAQs » Subscriber/Client Management
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 Articles
 How to be notified of failed/cancelled payments
 No re-bill occurs when a member is marked as subscribed after a credit card issue occurs
 Support for customer updating customer info & billing info once a subscription has been created
 Importing a large list of buyers from DLGuard
 Helping a member reactivate after being automatically unsubscribed due to credit card issues
 Support for collecting sales tax for countries, not just states
 Unsubscribing a client without refunding
 Managing subscriber start dates for content delivery
 Canceling the free trial of an offer
 What happens if someone tries to purchase a product/membership again?
 Subscriber's profile disappears on change status of a subscriber to unsubscribed, effective on a future billing date
 Letting client retain access until the end of their term after cancellation
 Itemizing Shipping/Handling, tax and subtotal on order forms
 Manually add a new client or subscriber
 Changing a client's billing profile when editing a client
 Clients with rogers.com email being rejected
 Mass removal from subscriber list
 Changing a client password
 Client billing issues: Updating client credit cards
 Importing clients from a CRM to Nanacast
 Understanding Refund options
 Adding clients of one membership program for a 2nd membership program without client re-entering data
 Use of {next_billing_attempt_date} tag
 Error message: "If you are an authorized subscriber and you are trying to access from a remote location or proxy ip address you will not be able to access. You must access from your primary location..."
 Printing reports of total sales, fees, etc., for a month
 How Nanacast handles customer credit card issues on an installment payment plan
 Viewing the number of signup subscriptions per affiliate during a free trial period (before the first payment kicks in)
 Performing a partial refund in the Nanacast system
  Views vs. Leads in the Campaign Statistics report
 Allowing multiple logins to a membership / shared membership
 Importing members into a membership without starting them at the beginning of the content delivery schedule
 Troubleshooting steps for Credit Card transactions or refunds failing when using a payment gateway
 Considerations when importing subscribers from another CRM
 Importing members from a CRM into a Nanacast membership via Memberlock
 Capturing and retaining shipping info for one-time payment orders
 Views statistic calculation in the Campaign Statistics report
 OfficeAutoPilot integration: removing client with a canceled subscription from their OAP follow up funnel
 What data fields does Nanacast send to my email/CRM provider?
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