28 Mar 2024 
Support Center » Knowledgebase » Technical FAQs » Gateways and Payment Processors » Clients signing up for a membership not redirected to landing page with a 'Successful Subscription' message and not reflected in the membership records, but are charged by PayPal
 Clients signing up for a membership not redirected to landing page with a 'Successful Subscription' message and not reflected in the membership records, but are charged by PayPal
Solution This is entirely a PayPal issue. PayPal is the one you should be contacting because they are delaying the sending of their IPN. This is NOT a Nanacast issue. 

You should take this up with PayPal support and find out why their system is delaying sending the IPN. 

I explain the entire issue, what it is, how it works, and why it happens and what you can do about it here: 

http://nanacast.com/docs/paypal 

While I do suggest you hound PayPal about it and demand that they fix their IPN I doubt you will get anywhere with them. They have bad support when it comes to their systematic weaknesses because they are such a huge company. This has been an issue for years. Just do a good search on Google for "PayPal IPN delay" and you will see.


Additional keywords: pending status, redirect, delayed IPN

 



Article Details
Article ID: 142
Created On: 31 Mar 2010 07:08 PM

 This answer was helpful  This answer was not helpful

 Back
 Login [Lost Password] 
Email:
Password:
Remember Me:
 
 Search
 Article Options
Home | Register | Submit a Ticket | Knowledgebase | News
Language:

Help Desk Software By Kayako eSupport v3.60.04